At 388game, the privacy and security of your personal data is treated with the same seriousness as your PKR balance. This Privacy Policy explains exactly what information we collect when you use the 388game platform, why we collect it, who we share it with, and how you can exercise your rights over your own data at any time.
Plain-Language Summary: 388game collects your personal data to operate your account, process PKR transactions, prevent fraud, and comply with legal obligations. We do not sell your data to third parties. You have the right to access, correct, and request deletion of your data at any time by contacting [email protected].
388game operates the online gaming platform accessible at 388game.im, providing cricket betting, live casino games, video slots, and related VIP gaming services to registered players in Pakistan and other eligible jurisdictions. In this Privacy Policy, references to "388game", "we", "our", or "us" refer to the operating entity responsible for the 388game platform and its associated services.
388game acts as the data controller in respect of the personal data you provide when registering an account, making deposits or withdrawals, or otherwise using the 388game platform. This means 388game determines the purposes for which your personal data is processed and the means by which that processing takes place.
If you have any questions about this Privacy Policy or about how 388game handles your personal data, you may contact us at any time via Live Chat inside the platform or by writing to [email protected].
This Privacy Policy applies to all personal data collected by 388game through the following channels:
This Policy does not apply to third-party websites, applications, or services that may be linked to or referenced on the 388game platform. 388game is not responsible for the privacy practices of any third-party operator, and we encourage you to review the privacy policies of any external service you choose to use.
By registering a 388game account or continuing to use the platform after this Policy has been published or updated, you acknowledge that you have read and understood the terms of this Privacy Policy.
388game collects the following categories of personal data in connection with the operation of your account and provision of gaming services:
Data Minimisation: 388game collects only the personal data that is genuinely necessary to operate your account, process your transactions, comply with legal obligations, and keep the platform safe. We do not collect data for its own sake.
388game collects your personal data through the following methods:
The largest portion of your personal data is information you voluntarily provide when you register an account, complete KYC verification, make a deposit or withdrawal request, contact customer support, or participate in a promotion. You are always informed at the point of collection what data is being requested and why.
When you access the 388game platform, certain technical data is collected automatically by our servers and analytics infrastructure. This includes your IP address, device identifiers, browser type, session duration, and navigation patterns within the platform. This data is collected using server-side logging and, where applicable, first-party cookies as described in Section 11.
388game may receive personal data about you from the following third-party sources:
388game uses your personal data for the following purposes:
| Purpose | Description |
|---|---|
| Account Operation | Creating and maintaining your 388game account, authenticating your logins, and delivering the gaming services you have registered to use. |
| Transaction Processing | Processing PKR deposits via JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank; executing withdrawal requests to your verified payment method. |
| Identity Verification (KYC) | Verifying your identity and age (21+) using CNIC documentation and payment method records in compliance with applicable anti-money-laundering obligations. |
| Fraud & Security | Detecting and preventing multiple-account activity, bonus abuse, unauthorised access, money laundering, and other fraudulent or illegal conduct on the platform. |
| Legal Compliance | Meeting applicable legal, regulatory, and licensing obligations, including record-keeping requirements and responses to lawful requests from authorities. |
| Customer Support | Responding to your enquiries, resolving disputes, and maintaining records of customer support interactions for quality assurance. |
| Responsible Gaming | Monitoring gaming patterns to identify potential problem gambling behaviour and administering responsible gaming tools including deposit limits, self-exclusion, and session reminders. |
| Marketing Communications | Sending you promotional offers, bonus notifications, and platform updates by email or SMS where you have provided explicit consent to receive such communications. |
| Platform Improvement | Analysing aggregated, anonymised usage data to improve platform performance, game selection, and user experience. |
388game processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
388game does not sell, rent, or trade your personal data to any third party for their own commercial purposes. Your data is shared only in the following limited and controlled circumstances:
388game works with carefully selected third-party service providers who process personal data exclusively on our behalf and under contractual obligations that restrict them from using your data for any other purpose. These providers include:
388game may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where we are legally compelled to do so, or where disclosure is necessary to protect the safety of persons or to prevent or detect a crime. In such cases, 388game will disclose only the minimum data required to satisfy the legal obligation.
In the event of a merger, acquisition, restructuring, or sale of all or part of 388game's business, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and of any material changes to the Privacy Policy that result from it.
No Data Sales: 388game will never sell your personal data to third-party advertisers, data brokers, or any commercial entity for profiling or marketing purposes unrelated to 388game's own services.
388game's primary platform infrastructure is maintained in secure data centres. In the course of providing its services, certain personal data may be processed by service providers whose infrastructure is located outside Pakistan. Where such transfers occur, 388game ensures that appropriate safeguards are in place to protect your data, including contractual protections equivalent in effect to standard data protection clauses recognised in major regulated jurisdictions.
By using the 388game platform, you acknowledge that your personal data may be transferred to, stored, and processed in countries outside Pakistan in connection with the delivery of the services described in this Privacy Policy. 388game takes reasonable steps to ensure that any such transfers are subject to adequate levels of data protection and security.
388game retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following retention principles:
Where personal data is no longer required for any of the above purposes and no legal obligation requires its further retention, 388game will securely delete or irreversibly anonymise that data.
388game employs bank-grade technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:
Notwithstanding the above measures, no online platform can guarantee absolute security. In the event of a data breach that poses a material risk to your rights and interests, 388game will notify affected players in accordance with applicable obligations and will take all reasonable steps to contain and remediate the breach promptly.
388game uses cookies and similar tracking technologies on the platform to deliver a functional, secure, and personalised experience. The categories of cookies used are as follows:
| Cookie Type | Purpose | Consent Required |
|---|---|---|
| Strictly Necessary | Session management, login authentication, security tokens, and load balancing. The platform cannot function without these cookies. | No — essential |
| Functional | Remembering your language preferences, responsible gaming settings, and display preferences across sessions. | No — functional |
| Analytics | First-party analytics to measure page performance, game loading times, and navigation patterns, used solely to improve the platform. No data is shared with third-party advertising networks. | Yes — opt-in |
| Marketing | Where you have explicitly consented, marketing cookies help 388game understand which promotions are relevant to you and avoid showing you offers you have already seen or acted on. | Yes — opt-in |
You may manage your cookie preferences at any time via the cookie settings panel accessible from the platform footer. Withdrawing consent for non-essential cookies will not affect your ability to use core platform features.
388game respects your rights over your own personal data. You may exercise any of the following rights at any time by contacting 388game support via Live Chat or by writing to [email protected]:
388game will respond to all verifiable data rights requests within 30 calendar days of receipt. Where a request is complex or numerous, this period may be extended by a further 30 days, and you will be informed of the extension and the reason for it. Requests are processed free of charge unless they are manifestly unfounded or excessive.
Age Restriction — 21+ Only: The 388game platform is strictly restricted to individuals who are 21 years of age or older. 388game does not knowingly collect personal data from any person under the age of 21.
If 388game becomes aware that personal data has been collected from a person under the age of 21, that data will be deleted immediately, the associated account will be permanently closed, and any deposits made will be returned via the original payment method after deduction of any bonuses credited. Age verification is conducted as part of the KYC process for all accounts, and 388game applies additional monitoring to detect accounts where the registered age may be inaccurate.
If you are a parent or guardian and believe that a minor under your care has registered an account on 388game, please contact our support team immediately at [email protected] so that the account may be reviewed and closed without delay.
388game reserves the right to update or replace this Privacy Policy at any time. Where changes are material — for example, where we introduce a new category of data collection, a new sharing arrangement with a third party, or a new legal basis for processing — we will provide advance notice to registered players via the email address associated with their account, or via a prominent notice on the platform, at least 14 days before the updated Policy takes effect.
Non-material changes (such as corrections to typos, clarifications of existing practices, or updates to contact details) may be made at any time without prior notice, and the updated Policy will be effective upon publication on the platform.
The effective date at the top of this page reflects the most recent version of this Policy. We encourage you to review this page periodically to stay informed about how 388game protects your personal data. Your continued use of the platform following the effective date of any revised Policy constitutes your acceptance of the revised terms.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the manner in which 388game processes your personal data, please contact us through the following channels:
388game aims to resolve all privacy-related enquiries and complaints within 14 business days. Where a complaint cannot be resolved to your satisfaction through direct contact with 388game, you may have the right to escalate your complaint to the applicable data protection authority or gaming regulator under whose framework 388game operates.
Response Commitment: All data rights requests submitted in writing to [email protected] are logged, acknowledged within 48 hours, and resolved within 30 calendar days. You will receive written confirmation of the outcome of your request.
Privacy at 388game is not a checkbox exercise. Here is a plain-language summary of the six commitments that underpin how we handle every byte of your personal data.
Your personal information — name, CNIC details, PKR transaction history, gaming activity — is never sold, rented, or traded to third-party advertisers, data brokers, or any external commercial entity. Your data stays inside 388game's controlled environment, full stop.
Every connection to the 388game platform is protected by TLS 1.3 encryption. Stored data — including KYC documents, payment details, and account credentials — is encrypted at rest. Your password is hashed and is inaccessible to 388game staff in any readable form.
Access, correct, restrict, or request deletion of your personal data at any time by contacting support. 388game will acknowledge your request within 48 hours and resolve it within 30 calendar days, free of charge for standard requests.
388game collects only the personal data that is genuinely necessary to operate your account, process PKR transactions, and meet legal obligations. We do not build behavioural profiles for advertising purposes or collect data speculatively.
In the unlikely event of a data breach that poses a material risk to your rights, 388game will notify affected players promptly, explain what happened, and outline the steps being taken to contain and remediate the incident. Transparency in difficult moments is part of our commitment.
388game only sends promotional emails and SMS messages to players who have explicitly opted in to receive them. You can withdraw your marketing consent at any time — simply update your communication preferences in your account settings or contact support.
As a registered 388game player, these rights are available to you at any time. Contact [email protected] to exercise any of them.
Request a full copy of the personal data 388game holds about you, including how it is used and who it has been shared with.
If any data we hold about you is inaccurate or outdated, you can request that it be corrected at any time.
Request deletion of your personal data where it is no longer needed, subject to applicable legal retention requirements.
Ask 388game to pause processing of your data while an accuracy dispute or objection is being resolved.
Receive your personal data in a structured, machine-readable format for transfer to another service where technically feasible.
Object to processing based on legitimate interests, including any profiling activity carried out for fraud prevention or platform analytics purposes.
Your personal data is protected by bank-grade encryption, never sold to third parties, and fully under your control. Join Pakistan's premier VIP gaming platform and experience cricket betting, live casino, and slots — all in PKR. Players must be 21 years of age or older.